Eligible items shipped to the EU are returnable for up to 14 days after delivery of the last item in your order (ineligible items include, but are not limited to, custom-made or personalized items.). You will be refunded for all payments made, less the direct costs of shipping and returning the item(s). Elixir Fashion  reserves the right to charge you additional delivery costs if you specifically requested non-standard (express) delivery. If your return is lost in transit on the way back to Borderfree, Elixir Fashion is not responsible for a refund of the return..