Before shipping all orders can be fully refunded, in case the item was shipped outside the Eu : International orders are final sale and may not be returned.
Eligible items shipped to the EU are returnable for up to 14 days after delivery of the last item in your order (ineligible items include, but are not limited to, custom-made or personalized items.). You will be refunded for all payments made, less the direct costs of shipping and returning the item(s). Elixir Fashion reserves the right to charge you additional delivery costs if you specifically requested non-standard (express) delivery. If your return is lost in transit on the way back to Borderfree, Elixir Fashion is not responsible for a refund of the return..
Payment will be refunded to the original payment method within 14 working days.
We will work in particular cases with our customer to resolve any issues and we will make sure our customers are always satisfied, in case our clients get charged for shipping for an item they returned we will offer them free shipping on their next order :).